FREQUENTLY ASKED QUESTIONS

We answer your burning questions

FAQs

1. What does it cost per day to have my child attend?
Our daily fees depend on the age of the children and your child care subsidy rebate; if your child is 16 months old to 2 years old; the fees are $110 per day and if your child is 2 years old and above the daily fee is $95 per day.  Depending on your child care subsidy rebate the daily fee can be subsidised from 85% down to 20% (this is based on your income). Click here for more information.

If you are in the 85% bracket, your fees can be as little as $18.26 per day! the lower your percentage, the gap (amount you pay) will begin to increase.

2. How many days can my child attend per week?
Your child can attend up to 5 days per week! However, this can be limited due to:
• available space
• hours of activity: the hours of activity are determined by your hours of work/study. If you work/study full time, you would most likely be entitled to 100 hours per fortnight which gives you 10 days per fortnight of care. 
• We have session fees for families of 8,9,10 & 11 hours per day to suit your needs so you can utilise as many hours of your subsidy as possible. Click here for more information.

3. What does Big Bear Academy provide?
We provide all meals throughout the day from Breakfast, Morning Tea, Lunch, Afternoon Tea and Late Snack. All meals are on a rotating four-week menu cycle and all meals are prepared and cooked on premises in our commercial kitchen. We also provide all nappies, baby wipes, creams, soft brim hat and bed sheets. The idea is that you can drop off your child in the morning with their water bottle and 2 changes of clothes and know that your child is safe and well looked after for the rest of the day.

4. Are your meals halal/do you serve beef?
All our meals are halal and our meat is supplied by a Halal Certified Butcher (Belhanna meats) in Glenquarie Town Centre. We do not serve Pork or Beef to respect all of our multicultural families in the centre.

5. How safe is your centre?
At Big Bear Academy the safety of all children is of the upmost importance, every part of our centre is monitored and recorded (except in the bathrooms) via security cameras, to get into the centre you need a key fob that is registered to a specific person to unlock the front door, also if a child were to get out of their room there is still 3 separate doors/ gates for them to get through to leave the centre. Our entire centre has been designed and built with safety in mind outside our centre is surrounded by soft-fall which allows the children to run freely with minimal accidents.

6. Do I need to pay a bond?
There is no bond, however we do charge a one off administration fee of $100 to secure your position. 

7. Do I need to pay on public holidays?
We do not charge on public holidays, we close your account for that day.

8. How are you different to other centres?
There are many ways that we differ from other centres but the main way is here at Big Bear Academy we are not just an early learning service, we are a family and that includes every single individual who is included in our service. We are different from other centres as we like to ensure that you feel like this is yours and your child’s second home. We want all families to feel included and apart of the big bear academy community. As a team, we love to work with all families to meet their needs in whatever way possible.

 

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